Effective 01/12/2015
Privacy Policy
This policy explains how Efficient Riliable Services (E.R.S.) handles personal information when you visit our website, contact our office, request HVAC service, pay an invoice online, or sign up for service texts.
Information we collect
We may collect your name, phone number, email address, service or billing address, details about your HVAC equipment or service request, and information you provide when you contact us. We may also keep invoice and payment status, records of your communications with us, and your SMS opt-in and opt-out history.
Our website or hosting provider may collect technical information such as your IP address, browser type, and the pages you visit. Our website may use cookies for site functions. You can manage cookies in your browser settings.
How we use information
We use this information to respond to inquiries, prepare estimates, schedule and provide HVAC service, send invoices and payment links, confirm payments, maintain business records, and support and secure our website. With your permission, we use your mobile number to send service-related texts and manage your messaging preferences.
Who we share information with
We may share the information needed for a job with technicians assigned to it. We may also share information with providers that help us host our website, manage service records, send communications, or process payments. We may disclose information when required by law.
We do not share SMS consent or opt-in information with third parties or affiliates. When you use an online payment link, the payment provider handles the payment details you enter on its page. Please use that payment page for card information.
Retention and customer choices
We keep information for as long as reasonably needed to provide service, maintain business records, honor messaging preferences, and meet applicable obligations. To ask about your information, request a correction, or ask about deletion, call us at (610) 874-8180. To stop service texts, reply STOP.
Policy updates
We post updates on this page and revise the effective date above.
SMS Terms of Service
By opting in, you agree to receive service-related text messages from Efficient Reliable Services (E.R.S) These may include replies to service inquiries, appointment confirmations and reminders, scheduling changes, technician arrival updates, service follow-ups, HVAC invoices, and online payment links.
Messaging frequency may vary. Message and data rates may apply. You can receive HVAC service without opting in to text messages.
To opt out at any time, text STOP. For assistance, text HELP, call our office at (610) 874-8180.
Website Terms of Use
Using this website
You may use this site to learn about our services, contact us, and follow links we provide for your service or invoice. Please provide accurate information when you contact us. Do not impersonate someone else, attempt to access restricted areas, submit malicious material, or interfere with the site.
Website content and permissions
The original text, photos, graphics, logos, and other materials on this site are owned by Efficient Riliable Services (E.R.S.) or used with permission. You may view or print pages for your personal reference. For other uses that require permission, including reuse of our photos or logo, please call our office. Third-party names and marks belong to their respective owners.
Service information and offers
Information on the site is general. Availability, pricing, and promotional offers may change. Any applicable estimate, signed service agreement, or written warranty governs the specific HVAC work, price, and warranty terms for your job. Call the office to confirm current offers or ask about your service.
Third-party websites and payments
Our site and messages may link to third-party services, including an online payment provider. Those services have their own privacy policies and terms. If you have a question about an invoice or a link you received, call us at (610) 874-8180.